• Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

 

  • All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. Please go through the size chart carefully for sale products.

 

  • We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

 

  • If you have received the damaged product or wrong product, please send it back to us with your order no. After sending the product back to us, & when it delivered to us we shall send you a fresh piece. 

 

RETURNS & EXCHANGES

 

  • What is the Exchange policy on Kunj Creation(Kurta House) ?

If the product is not from sale section & eligible for size exchange, you may write to us at suratkurtahouse@gmail.com within 48 hours of delivery to request an exchange. 

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.

  1. Exchange/Return can be done within 48 working hours for the date of delivery
  2. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
  3. Please mention your name, address, number, email and order id on the parcel along with the size needed.
  4. Please do note, that exchange is allowed once per order.
  5. Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the shipping/COD cost of to & fro).
  6. Store credit equalling the amount of the exchanged product minus the shipping/COD cost of to & fro. will be given to customer. which can be use in future orders.
  7. The cost of shipping to & fro (reverse pickup as well as shipping charges) for the product is to be borne by you. 
  • My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 48 hours of receiving the product. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to get credit note to buy something else.

  • Why my exchange is not accepted?

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. You can also call us to know more details about the product if needed.
  • Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • 10-12% Colour difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
  • Exchange/Return not accepted if the product is washed and worn.
  • Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable.